First, Cover the Basics
Third, Get Paid Help
Standard Technical Support
Standard technical support is included with all Appeon product maintenance plans and subscription licenses. Standard technical support entitles you to report bugs by submitting your reproducible test case to us. We will periodically provide maintenance releases that fix reported bugs, and we will do our best to provide temporary workarounds in the meantime.
Premium Technical Support
Premium technical support is available at an additional cost. It focuses on troubleshooting problems (e.g. error message or malfunction) that are not covered under our standard support policy. Specifically, Appeon will help you with issues that are not caused by a software defect of an Appeon product or if your Appeon product version has reached its EOMM.
Appeon has developed a network of authorized PowerBuilder consulting providers around the world that can provide a variety of services ranging from custom training and mentoring to system design and development. Help us understand your needs and we will refer you to the appropriate provider.